Orders are made on-demand, please refer to our refund policy.
Orders are dispatched within 3-6 weeks of payment of order. As always, we try to dispatch orders as soon as possible.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
4. Shipping Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2-12 business days
4.2 Transit time Internationally & Canada
In general, international shipments are in transit for 2-31 business days
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. We cannot guarantee that your address will be changed but we will do our best to do so.
Please email Info@Innovated.gg
4.5 P.O. Box Shipping
Innovated will ship to P.O. box addresses using USPS only.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Please note, if you do not select the tracking option(s) for shipping you will only receive a confirmation email when shipped.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales tax has automatically been applied to the price of the goods as displayed on the website.
VAT Fees are on the client/customer. Innovated is not responsible for any VAT fees.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Innovated encourage you to be aware of these potential costs before placing an order with us.
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For all customer service enquiries, please email us at Info@Innovated.gg
You can send Innovated a letter through the mail by sending a letter or package to:
10821 Red Run Blvd
Owings Mills, Maryland 21117-8581